Refund Policy

1. Refunds/Exchanges are acceptable for the below conditions only:

i) Defective products with manufacturing flaw

ii) Wrongly sent product / Personalized Product (Factory Defect)

iii) Malfunctioning product and eligible for warranty claim

Terms & Conditions of Refund/Exchange:

a) No cash, bank transfer, payment refund provided, exchange is valid for to the same product only. In cases of exchange to a higher value item, customers are required to pay the differences & for lower value item we will refund in discount code for next order (valid for 30 days).

b)  Claims on refund / exchange must be made within 7 days from receiving parcel, any claims after 7 days will not be entertained. Please contact us on whatsapp at wa.me/60122060530 or email to us at ask@pineworks.shop 

c) No cash refund on cancellation of orders, Any request on order cancellation please contact us via email or whatsapp, payment made will be refunded via store credit with the full value of amount paid (valid for 30 days)

d) Product seen on this website may differ slightly from the actual due to photography & lighting, therefore exchanges are not valid for these reasons.

e) All products returned for exchange must be in original packaging, any returns with incomplete product, poor packaging & not in original packaging will be declined.

f) Wood products may have color/pattern/shape inconsistencies, this may not be considered as defect. Exchange due to this reason is not valid.

g) All your exchange products will be shipped out within 5-7 days, after receiving the item and will take 2-3 days for shipping.