Gift Packaging For Linen Box Only (Large Box, Wish Card & Ribbons)

Regular price RM7.00 |  Save RM-7.00 (Liquid error (sections/product-template line 218): divided by 0% off)
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Description

Order Processing

When you make a purchase on the Pineworks website, kindly allow for a processing period of 3-5 working days for “low season” and 3-7 working days during “peak seasons”.

These processing lead time excluding Saturdays, Sundays, and all major public holidays observed in Malaysia. If your order is placed on weekends or public holidays, it will be processed the next working day. To know more about this shipping lead time, you may chat with our sales personnel.

Please be aware that the processing time commences the day after your order is placed, not at the time of placing the order. It's essential to note that the processing time does not encompass the shipping processing lead time. This processing lead time specifically pertains to the duration dedicated by our team to personalising your orders.

Design Policy

We offer a free design preview service for all orders with photo personalisation. This service is available upon request when you place an order through our website. Simply select the "Preview Required" checkbox during checkout. Please note that requesting a preview will add an additional 3 working days to your order processing time. Completion of the order will depend on the design approval provided by our designer. For more details on this free preview service, feel free to contact our sales team before order placement.

For orders without a preview request, we will process your order within our standard lead time. Please refer to our "Order Processing and Shipping" tab for more information.

Important Guidelines for Photo Personalisation:
Photo Quality: All designs are created based on a best-effort basis using the photo you provide. Please ensure that the photo is clear and meets the specifications listed for each product.

Pre-Order Assistance: If you have any questions, please speak to our sales team before placing your order. This will help ensure a smooth order process once your order is received.

Photo Issues: If the submitted photo does not align with our design guidelines, our designer will reach out to you to suggest possible solutions. Please note that this may put your order on HOLD until a satisfactory outcome is achieved.

Cancellation Policy: We do not accept order cancellations due to unresolved photo submission issues. If the issue cannot be resolved, we will proceed with personalisation based on the original order details after our discussion attempt is completed.

Shipping

The shipping processing lead time begins once our dedicated shipping partner picks up your parcel from our premises.

- West Malaysia via DHL eCommerce: 2-3 working days
- East Malaysia via Flash Express: 5-10 working days
- Singapore via ARAMEX Express: 3-7 working days
- Hong Kong, Indonesia, Philippines & Thailand via DHL Express: 3-6 working days
- Japan, Australia, New Zealand via DHL Express: 4-8 working days
- Canada, United States via UPS Express: 7-10 working days
- United Kingdom via UPS Express: 5-7 working days

Reviews


TERMS & CONDITIONS OF SERVICE BY PINEWORKS

Terms and Conditions

Welcome to Pineworks’s website (“Site”). These terms and conditions (“Terms and Conditions”) apply to your usage of this Site and any product/service you ordered with IPROMOTE (M) Sdn Bhd (Company No. 1110799-T) and all the internet sites with reference to these Terms and Conditions (if any).

Please read these Terms and Conditions carefully before you start to use the Site. By using the Site, you indicate that you accept these Terms and Conditions and Privacy Policy published in this site that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Site.

Information about us

The Site, www.pineworks.shop is a site operated by Ipromote (M) Sdn. Bhd., a company registered in Malaysia bearing registration number 1110799-T (“we/us/our”).

Reliance on information posted and disclaimer

The materials contained on our Site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this Site and to the fullest extent permitted by law, we exclude all liability for loss or damages direct or indirect arising from use of this Site.

Accessing our Site

Access to our Site is permitted on an as is and/or temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Regular Site Changes

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

All product descriptions, information and material posted and displayed on our Site is provided on “as is” basis without any guarantees, conditions or warranties as to its accuracy howsoever arising. Product image as seen on the Site may differ from the actual product that you receive. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses, Hacking and other Offenses

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit an offence under the [CA1] Computer Crimes Act 1997 and/or any other applicable law, regulation and ruling as enacted and amended from time to time. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our Site we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Malaysia.

The courts of Malaysia will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site. 

Changes to our Terms and Conditions

We reserve the right to revise, update, modify, review our Terms and Conditions at any time in our discretion. When we do, there is no further notice will be provided save for a notification on the main page of our Site. You acknowledge and agree that it is your responsibility to review our terms and conditions and become aware of any modifications. Your continued use of the Site following the posting of changes will be deemed your acceptance of those changes.

Privacy Policy

We process information about you in accordance with our privacy policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. If you do not agree to this policy, please do not use our site.

Contacting Us

If you have any questions about the Terms and Conditions, the practices of this Site, or your dealings with this Site, please contact us at ask@pineworks.shop

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